Better Friend is a space for real conversations — conversations that only work when everyone feels safe. These guidelines apply to every user and every expert, without exception.
Be kind
Treat every person on the platform with respect. Disagreement is fine. Disrespect is not. Harassment, threats, slurs, and targeted abuse lead to immediate removal.
Respect privacy
- Do not ask another user for their real name, address, or personal contacts.
- Do not share, screenshot, or record anything said in a call without explicit consent.
- Do not pressure anyone to reveal more about themselves than they are comfortable with.
No harm
- No content that promotes self-harm, suicide, or violence.
- No sexual content, solicitation, or inappropriate advances.
- No targeting minors. Better Friend is strictly 18+.
- No hate speech based on caste, religion, race, gender, sexuality, disability, or any protected attribute.
Experts — additional standards
If you're onboarded as a Better Friend expert, you additionally commit to:
- Never misrepresent your qualifications, experience, or credentials.
- Never push users toward paid products (remedies, courses, investments, stones) outside the Service.
- Never use fear, shame, or urgency to extend calls.
- Refer users to licensed professionals (therapist, CA, doctor) when the situation calls for it.
- Maintain strict confidentiality about everything shared in a call.
No scams or financial abuse
- Do not ask for money outside the app.
- Do not advertise external products or services in calls or chats.
- Do not attempt to move conversations off the platform to bypass safety measures.
Reporting
See something that violates these guidelines? Use the block/report tool inside any call or chat. Our moderation team reviews every report within 24 hours. Serious violations are escalated immediately.
For urgent safety concerns, email support@betterfriend.livewith "URGENT" in the subject line.
Consequences
Depending on severity, violations may result in:
- A warning and temporary feature restriction.
- Suspension of your account for a defined period.
- Permanent account termination, with no right to return under another identity.
- Reporting to appropriate authorities for illegal conduct.
In crisis?
If you or someone you know is in emotional distress or crisis, please reach out to:
- iCall: +91 9152987821
- Vandrevala Foundation: 1860-2662-345 (24/7)
- AASRA: +91 9820466726 (24/7)
- NIMHANS: 080-46110007 (24/7)
Better Friend is a space for support — not a substitute for emergency mental health services.